-Afshari, Fatemeh, Arian Petoft, "Obstacles to the Restoration of Public Rights in Iranian law and Strategies for its Proper Realization", Quarterly Journal of Public Law Knowledg, 10. no. 33(October 2021): 111-140.
https://doi.org/10.22034/QJPLK.2021.231 (In Persian)
-Akefi Ghaziani, Mosa, Mohammad Reza Mirzadeh, "The Role of Civil Society Organizations in Preventing and Combating Administrative Corruption in the Executive Agencies of Sistan and Baluchestan Province", Journal of Evaluation Knowledge, 6. no. 19, (2014) : 81-110. (in Persian).
-Barati, Jafar, Bizhan Abbasi, "Analysis of the Criteria of Ombudsman with the Laws and Regulations of the General Inspection Organization", Quarterly Journal of Public Law Knowledge, 10. no. 31(April 2021): 43-66.
https://doi.org/10.22034/QJPLK.2021.217 (in Persian).
-Dadyar, Hadi, "The Role of Prosecutors in Safeguarding Public Rights and its Legal and Executive Challenges", doctoral dissertation in Criminal Law and Criminology, Tehran: Faculty of Law and Political Science, University of Tehran (Qom Campus) 2012.
-Ghamamy, Seyed mohammad mahdi, "Model of public rights revival With the transformation in the system of norms and judicial structures of the Islamic Republic of Iran" Quarterly Journal Islamic Law, 15. no 58(December 2019): 71-92. (in Persian).
-Ghamamy, Seyed mohammad mahdi, aminollah paknejad,"Mechanisms for the participation of Amicus Curiae in the restoration of public rights", Jornal of Eslamic Human Rights, 10. no 4(March 2022): 55-79. (in Persian).
-Gorgi Azandariani, Ali Akbar, "Fundamentals of Public Law", 2nd edition, Tehran: Jangal Javdaneh Publications, (2010). (in Persian).
-Hashemi Shahroudi, Seyyed Mahmoud, "Supervision and Inspection", Tehran: Bonyad Feqh va Maaref Ahl al-Bayt Publications, (2015). (in Persian).
-Hemmati, Mojtaba, "The role of the judiciary in preventing and compensating for environmental damage in the Iranian legal system", The Quarterly Jurnal Of Judicial Law Views, 23. no. 81(April2018): 221-253. (in Persian).
-Homayouni, Gholamhossein, "Comparative Supervision and Inspection Course Notes", Tehran: Faculty of Judicial Records and Management, University of Judicial Sciences and Administrative Services, (February2021). (in Persian).
-Jafarilangroodi, Mohammad Jafar, "Intermediary in Legal Terminology", 5th edition, Tehran: Ganj Danesh, 2014.
-Jalali, Mohammad, Rezvan Ziaei, "The Role of Ombudsmen in Developement and Progression of Democracy" Public Law Research, 15. no. 39(July2013), 129-166. (in Persian).
-Khazaei, Hossein, Abolfazl Darvishvand, "Investigating the Impact and Obstacles of E-Government on Improving the Health of the Administrative System", International Conference on Fundamental Research in Law and Jurisprudence, 1. no. 1(March 2021): 1-16. (in Persian).
-Mortazavi, Seyed Rahim, Mohammad Taghi Alavi, "The Impact of the National Inspectorate Organization on Improving Responsiveness and Addressing Public Complaints under the Supervision of Citizenship Rights", International Conference on Humanities with an Indigenous-Islamic Approach, 2(2017): 1-21. (in Persian).
-Mousavi, Fazlullah, et al., "Investigating the Independence of the Ombudsman Institution from a Comparative Perspective", Journal of Law, Faculty of Law and Political Science, 42, no.4(2012): 217-234. (in Persian).
-Nouroozian, Amir, "Investigating Electronic Monitoring and its Role in Achieving the Goals of the National Inspectorate Organization", MBA Thesis, Faculty of Humanities and Management, Payame Noor University, Tehran, (2010). (in Persian).
- Noghrehkar, Mohammad Saleh, "The Role of the Prosecutor in Safeguarding Public Rights", 1st Edition, Tehran: Jangal Javdaneh Publications, (2009). (in Persian).
-Nikounhad, Hamed, "Council of Supervisory Bodies: Formation, Position, and Competencies", Journal of Fundamental Rights, 8. no. 8(2011): 169-197. (in Persian).
-Safarkhani, Hassan, "Modern Supervision and the Role of the National Inspectorate Organization in Achieving it", Journal of Evaluation Knowledge, 1 no. 1(2009): 53-79. (in Persian).
Laws and Regulations
- Administrative Justice Court Law, approved in 2023.
- Constitution of the Islamic Republic of Iran, approved in 1979, with the latest amendments in 1989.
- Islamic Penal Code, approved in 2013.
- Public Rights Supervision and Follow-up Regulations, approved in 2018.
- National Inspectorate Organization Establishment Law, approved in 1981, with the latest amendments in 2014.
- Executive Regulations of the National Inspection Organization Establishment Law, approved in 2009, with the latest amendments in 2019.
- Guidelines for Dealing with Neglect of Legal Duties by Managers and Employees and Preventing It, approved in 2020.
-Support for Whistleblowers Act approved (1399).
-Guidelines for the Formation of Supervisory Bodies Council approved (1391).
-Law on Promoting the Health of the Administrative System and Combating Corruption approved (1390).
Online Sources
- Report of the Head of the National Inspectorate Organization on the follow-up of the orders of the head of the judiciary on August 18, 2021, legal and judicial categorization at:
https://www.isna.ir/amp/1400051812977
- Follow-up of the National Inspection Organization on dealing with disruptors in the field of pharmaceutical mafia on September 6, 2021, social group at:
https://www.mojnews.com/fa/amp/news-395160
- Jahed, Shahrokh, The necessity of inter-sectoral inspections by the National Inspectorate Organization, Legal Information Database, 2018, accessible at:
https://www.zolfaghari.ir/inter-sectional-inspections/amp/
- Support for corruption whistleblowers according to the report on Tasnim website on October 28, 2020, accessible at:
https://www.alef.ir/news/399080607
English References
Buttle, F "( Customer retention management processes") European Journal of Marketing, 40, No 1/2, (2006), 83-99.
https://doi.org/10.1108/03090560610637329 (in English).
- Fiona, C ("complaint handling guide"), Ombudsman of Toronto, (September, 2010). (in English).
-Grant, R, & Higgins, C, ("Monitoring service workers via computer: The effect on employees, productivity, and servicee. National Productivity Review"), 8(2) (1989): 101-112.
https://doi.org/10.1002/npr4040080203 (in English).
